Terms & Conditions for Flower Delivery Services | Flowers Rotherhithe

Terms & Conditions of Sale for Flowers Rotherhithe

These Terms & Conditions govern all orders and purchases made through the Flowers Rotherhithe website for customers located in Rotherhithe and the surrounding areas. Please read these terms carefully, as your use of our website and services indicates your acceptance. These Terms & Conditions are designed with online flower delivery in mind, ensuring clarity and security for all parties involved.

1. Order Process

1.1. To place an order, customers must select their desired flower arrangement or gift product and add it to the online shopping basket. Once all selections are complete, customers may proceed to the checkout, where personal details including name, delivery address, and preferred delivery date must be provided.

1.2. Before finalising the order, you will be given an opportunity to review your goods, personal information, and delivery details. It is your responsibility to ensure these details are accurate to avoid misdeliveries or delays.

1.3. Submission of an order constitutes an offer to purchase the products indicated. An order confirmation will be displayed on the screen and sent via email. This confirmation acknowledges that we have received your order; it does not confirm acceptance of your offer.

1.4. Orders are deemed accepted when you receive a dispatch confirmation from Flowers Rotherhithe, at which point a legally binding contract is formed, subject to these Terms & Conditions.

1.5. Orders for flower delivery to Rotherhithe and nearby areas should be placed at least one working day ahead of the required date to guarantee timely delivery. Same-day delivery may be possible; please see our delivery policy for specifics.

2. Product Information and Availability

2.1. All images on the website aim to accurately represent our arrangements, but variations may occur due to the natural nature of flowers and seasonal availability. Flowers Rotherhithe reserves the right to substitute flowers or components of equal value and quality should specified products be unavailable.

2.2. If it is necessary to substitute significant components, we will make reasonable efforts to contact you to confirm your preferences.

2.3. All products are offered for sale subject to availability and while stocks last. In the event of an item being unavailable, we will promptly inform you and offer a suitable alternative or refund.

3. Prices & Payments

3.1. All prices are quoted in Pound Sterling (£) and include Value Added Tax (VAT) where applicable. Prices may be subject to change, but such updates will not affect confirmed orders.

3.2. Delivery charges for online flower delivery to Rotherhithe and surrounding areas are clearly indicated at checkout and will be added to the order total.

3.3. Payments can be made using accepted payment methods stated on the website, which may include credit/debit cards and other secure online payment systems. Payment is taken at the time of order to secure your product reservation.

3.4. Orders will only be processed once payment has been received in full and verified. Flowers Rotherhithe does not accept responsibility for failed payments or declined transactions beyond our control.

4. Delivery Policy

4.1. Flowers Rotherhithe offers delivery across Rotherhithe and surrounding postcode areas as specified on our website.

4.2. We make every reasonable effort to deliver orders on the specified date and within indicated timeframes. However, delivery times are estimates and not guaranteed, except where expressly stated.

4.3. Deliveries will be made to the address supplied during checkout. Please ensure someone is available to accept delivery. If no recipient is present, flowers may be left with a neighbour, safe place, or returned to the shop at our discretion. In such circumstances, a delivery card will be left where possible.

4.4. Additional delivery attempts or re-delivery may incur extra charges.

4.5. Flowers Rotherhithe does not accept liability for late or failed deliveries resulting from incorrect information supplied by the customer or situations outside our reasonable control (e.g., severe weather conditions, force majeure).

5. Cancellations and Amendments

5.1. Should you wish to cancel or amend your order, please notify us as soon as possible. Cancellations and amendments can only be accepted before the item has entered the preparation or dispatch phase.

5.2. Due to the perishable nature of flowers and the tailored nature of arrangements, a full refund can only be issued for cancellations received prior to order processing.

5.3. Once an order has been prepared, dispatched, or delivered, it cannot be cancelled, refunded, or amended.

5.4. If you wish to amend delivery details or the message card, please contact us promptly. Amendments are not guaranteed but will be accommodated where feasible.

6. Returns, Refunds & Complaints

6.1. Flowers are perishable and are not generally subject to the right of cancellation under the Consumer Contracts Regulations. However, customer satisfaction is important to us. If you are dissatisfied with the quality or condition of your flowers on arrival, please contact us within 24 hours of delivery outlining the issue and providing photographic evidence if possible.

6.2. Where we deem a replacement or refund appropriate, we may request that the product be returned for inspection.

6.3. Refunds, where approved, will be made to the original payment method within a reasonable timeframe.

6.4. Any complaint regarding quality, product, or service must be raised within 48 hours of delivery for proper investigation and resolution.

7. Liability

7.1. Flowers Rotherhithe shall not be liable for any indirect, special, or consequential loss or damages arising from the use or inability to use our products or services, or from late or non-delivery.

7.2. Our maximum liability in respect of any order, whether arising in contract, tort or otherwise, shall not exceed the total price paid for goods supplied.

7.3. Nothing in these Terms & Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any liability which cannot legally be excluded.

8. Intellectual Property and Use of Website

8.1. All intellectual property rights present on the Flowers Rotherhithe website, including text, images, product descriptions, graphics, and logos, remain the property of Flowers Rotherhithe or our licensors and may not be copied, reproduced, or used without express written permission.

8.2. Customers agree not to misuse the website or information provided and not to interfere with the operation or security of the service.

9. Customer Obligations

9.1. By placing an order through our website, you warrant that:

• You are at least 18 years old.
• All details provided are true, accurate, up to date, and complete.
• You are legally capable of entering into binding contracts.

9.2. Any gifts or items that are restricted in terms of age (e.g. alcohol in hampers) may only be purchased or received by customers over the applicable legal age. Proof of age may be required upon delivery.

10. Data Protection and Privacy

10.1. Personal information provided during the order process will be processed in accordance with our Privacy Policy and UK Data Protection Law.

10.2. Customers are responsible for maintaining the confidentiality of their account details and agree to notify us immediately of any suspected unauthorised access or breach.

11. Force Majeure

11.1. Flowers Rotherhithe will not be liable for any failure or delay in performing our obligations under these Terms & Conditions resulting from events beyond our reasonable control, including but not limited to acts of God, natural disasters, breakdown of equipment, strikes, or government actions.

12. Governing Law and Jurisdiction

12.1. These Terms & Conditions and any contract formed with customers in Rotherhithe or surrounding areas are governed by the laws of England and Wales.

12.2. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. General

13.1. If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.2. No waiver by Flowers Rotherhithe of any breach shall be deemed a further or continuing waiver of any subsequent breach.

13.3. We reserve the right to amend or update these Terms & Conditions at any time. Any such changes will be posted on the Flowers Rotherhithe website. Customers are encouraged to review the terms regularly.

14. Application

14.1. These Terms & Conditions apply to all purchases made through the Flowers Rotherhithe website, whether for delivery within Rotherhithe or to surrounding localities included in our delivery zone.

Note: By making a purchase, customers from Rotherhithe and neighbouring areas confirm acceptance of these Terms & Conditions as stated and as may be amended from time to time.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Rotherhithe, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Rotherhithe.

For assistance with orders, returns or account queries, please fill out the Contact Us form.