Returns, Refunds & Complaints Policy
Our Promise: Fresh Flowers Guarantee for Rotherhithe
At Flowers Rotherhithe, we understand the significance of sending fresh, beautiful flowers, whether it’s to a loved one’s home or a local business. As a trusted local Rotherhithe florist, we are committed to delighting our community with stunning arrangements that arrive vibrant and full of life. Our Fresh Flowers Guarantee means every bouquet leaves our shop in its best possible condition, ensuring customers in Rotherhithe always receive exceptional quality.
Damaged-On-Arrival Policy
Your satisfaction is our top priority. If you receive flowers that have been damaged in transit, please notify us as soon as possible on the day of delivery. We kindly ask you to take clear photographs of the damaged items, including the packaging if possible. This helps us investigate and resolve the issue promptly. We strive to make things right without delay because your experience matters to us.
Freshness Window
We guarantee that our flowers will remain fresh for a minimum of five days from delivery when cared for according to our care instructions. Should you experience any issues with flower freshness within this window, and you’ve followed the recommended care steps, please let us know right away. Keeping our Fresh Flowers Guarantee for the Rotherhithe area at the heart of what we do, we will always act quickly and fairly if something isn’t right.
Refund and Replacement Options
If your order arrives damaged or does not meet our freshness standards within the guaranteed window, we offer two straightforward solutions:
- Full Replacement: Receive a fresh replacement of your original order at the earliest possible convenience. We prioritise speed and quality to restore your experience.
- Refund: If you prefer, we can offer a full or partial refund based on the specific issue with your order. The refund will be processed using your original payment method.
Please contact us immediately with your order details and supporting photos (if applicable) so we can resolve your concern as efficiently as possible. Your trust in our local Rotherhithe floristry matters deeply to us.
Complaints Process
We are dedicated to providing exceptional customer care to all our Rotherhithe customers, both households and nearby businesses. If you have a complaint about our products or service, please contact us using the contact form on our website, including your order reference and a clear explanation of your concern. Our customer service team reviews each case individually and will respond within one business day, seeking a fair and swift resolution.
All feedback is valued, as it helps us continually improve and serve our community better. We take all complaints seriously and handle them confidentially and professionally at every stage.
Trusted by Rotherhithe Households & Businesses
Flowers Rotherhithe is proud to be a longstanding local florist, trusted by families and businesses throughout the area for our passion, reliability, and fresh flowers guarantee. We value your loyalty and understand the importance of dependable customer service. Should you need to discuss an order, request a refund, or share feedback, you can rely on our team for genuine support and understanding every step of the way.
